Concepts and methods applicable to any service business or service provider organization. Read More...
"The enemy to improvement is a lack of specificity" #sdmetrics
Follow the Service Desk metrics presentation conversation here via #SDMetrics and listen online here https://t.co/CsWxxr763K
RT @usmbok: Appreciate, as a service provider your value is directly associated and proportional to your customer level of satisfaction
RT @sm101: Service Management 101 agree to use #EXIN examination services for #usmbok education worldwide http://t.co/bbYACO76
The entire corporation must be viewed as a customer-creating and customer-satisfying organism. Management must think of itself not as producing products but as providing customer-creating value satisfactions. Theodore Levitt