Concepts and methods applicable to any service business or service provider organization. Read More...

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"The enemy to improvement is a lack of specificity" #sdmetrics

RT @usmbok: Appreciate, as a service provider your value is directly associated and proportional to your customer level of satisfaction


The entire corporation must be viewed as a customer-creating and customer-satisfying organism. Management must think of itself not as producing products but as providing customer-creating value satisfactions. Theodore Levitt

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