USM640-102

Written by Super User on . Posted in USMBOK

This Guide is intended to act as a practitioner’s reference for professionals developing practices to manage configurations as they relate to products and services, providing a detailed specification of a configuration management system and its operational components.

The book draws upon available terms, methods, concepts, and guidance used across all industries, regardless of sector. Its development starts with a universal perspective and is inclusive of all theory and concepts regardless of their source, and then applies these to services.

This reference is also designed to be compatible with relevant international standards, such as ISO 20000® and ISO 9000®, popular best practice frameworks such as the IT Infrastructure Library (ITIL®), COBIT®.

USM640 Service Configuration Management Contents

Introduction

An introduction to the practitioner guide for service configuration management

  • About this book
  • How the book is organized

Introduction to Configuration Management

An introduction to (universal) configuration management

  • What is 'configuration'?
  • What is a configuration item?
  • Common characteristics of configuration management
  • What are the problems of managing configuration?
  • Types of change
  • What is configuration management?
  • What is 'service configuration management'?

Goals and Objectives

An overview of the goals and objectives

  • Introduction to the goals and objectives

Principles and Scope of Operation

Principles and Scope of Operation

  • Principles
  • Management of service service configuration
  • Standardization
  • Facilities and resources
  • Scope of operation
  • The relationship between configuration and incident management

Roles and Responsibilities

Roles and Responsibilities

  • Introduction
  • Configuration Manager
  • Configuration Sponsor
  • Configuration Coordinator
  • Configuration Analyst
  • Support Specialist
  • The Service Configuration Management Group
  • The Configuration Control Board
  • The Configuration Control Authority
  • The Continuity Response Team

Lexicon of Terms

Lexicon - definition of key terms related to configuration management

  • Configuration item
  • Component CI
  • Assembly CI
  • Product CI
  • Variant CI
  • Attribute
  • Metadata
  • Consumer scenario
  • Configuration collision
  • Configuration management system
  • Request for configuration
  • Configuration request lifecycle
  • Configuration item lifecycle
  • Class hierarchy
  • Service infrastructure domain
  • Configuration plan
  • Configuration constellation
  • Consumer scenario
  • Relater catalog
  • Baseline
  • Publish
  • Risk assessment
  • Risk priority number
  • Discovery schedule
  • Configuration history
  • Release
  • Virtual configuration audit
  • Physical configuration audit
  • Change traceability
  • Configuration candidacy
  • Configuration specification
  • Configuration tree
  • Environment zone

Key Artifacts

Key Artifacts

  • The configuration request record
  • The unique identification scheme
  • Metadata catalog
  • Relater catalog
  • Discovery schedule
  • Configuration plan
  • The service configuration report catalog items
  • Interface control document

Concepts and Methods

Concepts and Methods

  • Zero-cost operation
  • Service infrastructure catalog
  • Metadata model
  • Configuration model
  • Configuration domains
  • Sponsor program
  • Component failure impact analysis (CFIA)
  • Cost of configuration
  • CI relationships
  • Federated CMDB
  • The configuration request lifecycle

Inputs and Outputs

Key Inputs and Outputs to Service Configuration Management

  • Inputs
  • Outputs

Major Activities

Major Activities, Major Influences of Each, Sub-Activities

  • Phases: Start, Action, 3R, End
  • How to interpret major activity information
  • Detect
  • The request activity
  • The discover activity
  • The identify activity
  • The classify activity
  • The reconcile activity
  • The sponsor activity
  • The change manage activity
  • The control activity
  • The status account activity
  • The relate activity
  • The maintain activity
  • The complete (C1) activity
  • The close (C2) activity
  • The report activity

Key Performance Measures

Key Performance Measures

  • Quantitative (Frequency and Volume)
  • Qualitative
  • Financial

Governance

Governance

  • Introduction to Governance
  • The scenario action plan approach
  • The problem with policies and procedures
  • Service request action plan
  • Service request pathway
  • Mapping practitioner guide roles to client roles
  • The SCARI concept and method
  • The SCARI chart
  • The major activity template
  • Combining major activity and SCARI charts

The Ideal Companion

This book is a companion and authorized extension to the Guide to the Universal Service Management Body of Knowledge (USMBOK) publication, for the USM640 Service Configuration Management knowledge area.  It is an ideal companion to the very latest editions of frameworks such as the IT Infrastructure Library (ITIL®) and COBIT®, and is specifically designed to be compatible with the ISO/IEC 20000-1 and ISO 9000 standards.